Right Plan and Add-Ons for Your Business
Microsoft Dynamics 365 is a suite of intelligent business applications that enables companies to manage their operations, customer relationships, and financials efficiently. However, selecting the right Dynamics 365 plan and understanding available add-ons can be overwhelming. This guide simplifies the decision-making process, helping businesses find the right licensing model and maximize their investment in Microsoft Dynamics 365
Understanding Dynamics 365 Licensing
Microsoft Dynamics 365 offers various licensing options tailored to different business needs:
- User Licenses: Grants access to a named user, allowing them to log in from any device.
- Device Licenses: Allows multiple users to access Dynamics 365 applications from a single licensed device.
- Tenant Licenses: Provides access to a feature or service at the tenant level, independent of the user or device.
Businesses can mix and match these licensing options to suit their operational requirements.
Base and Attach Licenses
When purchasing multiple Dynamics 365 applications, a base license is required for the primary application. Additional applications can be licensed at a lower cost using attach licenses, which offer the same capabilities but at a discounted rate.
For example, a business using Dynamics 365 Business Central Premium as a base license can attach Customer Service Enterprise or Field Service at a reduced price
Dynamics 365 Made Easy: Find the Right Plan and Add-Ons for Your Business
Understanding Dynamics 365
Microsoft Dynamics 365 is a suite of intelligent business applications that help organizations manage their operations, customer relationships, and financials. With solutions for sales, marketing, finance, supply chain, and customer service, Dynamics 365 provides an all-in-one platform for business management.
Key Dynamics 365 Applications
- Dynamics 365 Business Central: A comprehensive ERP solution for small and medium-sized businesses, streamlining finance, operations, and sales.
- Dynamics 365 Finance: Designed for enterprises, this solution enables financial planning, budgeting, and risk management.
- Dynamics 365 Supply Chain Management: Optimizes supply chain operations, inventory management, and manufacturing processes.
- Dynamics 365 Sales: A powerful CRM solution that enhances sales productivity and customer engagement.
- Dynamics 365 Customer Service: Empowers businesses to deliver seamless customer support experiences.
Enhancing Dynamics 365 with Add-Ons
Beyond core applications, businesses can leverage add-ons that extend the capabilities of Dynamics 365. marketplace.infoc.com offers various integrations that enhance automation, reporting, AI-driven insights, and industry-specific functionalities.
Choosing the Right Dynamics 365 Plan
1. Dynamics 365 Business Central
Best for small and medium-sized businesses, Business Central provides comprehensive financial management, supply chain, and project management capabilities.
Business Central Licensing Options:
- Essentials: Covers core finance, supply chain, and project management.
- Premium: Includes all Essentials features plus service order management and manufacturing capabilities.
- Team Members: Provides read-only access with limited update rights for employees who don’t require full access.
2. Dynamics 365 Sales
Ideal for businesses focused on customer relationship management and sales automation.
Sales Licensing Options:
- Sales Professional: Streamlined for small teams with basic CRM needs.
- Sales Enterprise: Advanced sales automation, AI-driven insights, and customizations.
- Sales Premium: Includes all Sales Enterprise features plus AI-powered sales acceleration.
3. Dynamics 365 Customer Service
Empowers organizations to deliver seamless customer support.
Customer Service Licensing Options:
- Customer Service Professional: Basic customer support features.
- Customer Service Enterprise: AI-powered automation, chatbots, and advanced analytics.
- Customer Service Premium: Includes Contact Center features for omnichannel engagement.
4. Dynamics 365 Field Service
Perfect for businesses managing on-site service operations.
Field Service Licensing Options:
- Field Service: Scheduling, dispatching, and mobile workforce management.
- Field Service Contractor: Designed for subcontractors requiring limited system access.
- Field Service Resource Schedule Optimization: AI-driven scheduling for efficiency.
5. Dynamics 365 Finance & Supply Chain Management
Tailored for enterprises requiring robust financial and operational management tools.
Finance Licensing Options:
- Finance: Covers financial planning, budgeting, and risk management.
- Finance Premium: Adds advanced performance analytics and automation.
Supply Chain Licensing Options:
- Supply Chain Management: Inventory, warehouse, and logistics management.
- Supply Chain Management Premium: Includes Demand Planning and AI-driven insights.
6. Dynamics 365 Commerce
A unified solution for retail and e-commerce businesses.
Commerce Licensing Options:
- Commerce: Omnichannel retail management.
- E-commerce Add-on: Enables digital storefronts.
- Fraud Protection: AI-driven fraud detection and prevention.
Enhancing Dynamics 365 with Add-Ons
Businesses can extend the functionality of Dynamics 365 applications with add-ons that cater to industry-specific needs.
1. Power Platform Integration
- Power BI: Advanced analytics and reporting.
- Power Apps: Custom app development without coding.
- Power Automate: Automate workflows between Dynamics 365 and third-party apps.
- Power Virtual Agents: AI-powered chatbots for customer interactions.
2. Microsoft Copilot & AI Enhancements
- Microsoft 365 Copilot for Sales: AI-driven sales insights within Microsoft 365.
- Microsoft 365 Copilot for Service: AI-enhanced customer service automation.
3. Security & Compliance
- Microsoft Defender: Comprehensive cybersecurity protection.
- Microsoft Sentinel: Cloud-native security analytics.
- Microsoft Entra ID: Identity and access management.
4. Additional Capacity Licenses
For businesses requiring extra storage, transaction processing, or AI capabilities, Microsoft offers additional Dataverse, Operations, and Business Central storage add-ons.
How to Get Started with Dynamics 365
- Assess Business Needs: Identify which Dynamics 365 applications align with your operational goals.
- Choose the Right License: Select between base and attach licenses to optimize costs.
- Explore Add-Ons: Enhance your system with AI, security, and productivity add-ons.
- Consult Experts: Work with a Microsoft Certified Partner for tailored implementation.
Selecting the right Dynamics 365 plan and add-ons ensures businesses maximize efficiency, security, and AI-powered automation. Whether you’re looking for ERP, CRM, or supply chain management, Dynamics 365 offers scalable solutions tailored to your needs.
Envisioning a Future of Cloud-First Business Innovation
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As businesses scale, they must embrace AI-powered, cloud-first strategies to remain competitive. Organizations that invest in Dynamics 365 benefit from:
✔ AI-driven predictive analytics for real-time decision-making.
✔ Automated operations and infrastructure scaling.
✔ Secure, compliant, and resilient cloud environments.
Together, let’s envision the future and lead it.
👉 Ready to accelerate your Dynamics 365 transformation? Contact INFOC today to explore tailored solutions for your business needs.
Additional Resources
- Get Started: Licensing 101 – Learn the basics about how to license Microsoft Dynamics 365.
- Learn More: Licensing Guide – Improve your understanding of Microsoft Dynamics 365 licensing.
- Product Terms – Read the terms and conditions of Microsoft Dynamics 365.
